1. Purchase Conditions
- Orders must be placed via our website https://punjabimasala.se/.
- Customers must provide accurate delivery information when placing an order.
- Payments must be made at the time of ordering through our accepted payment methods, which include Swish, credit/debit cards, and cash on delivery.
- Once the order is placed and confirmed, it cannot be modified or canceled.
2. Delivery Areas and Fees
- We deliver food to the Spanga, Kista, Vallingby, Jarfalla.
- Delivery fees vary based on the delivery location and will be calculated and displayed at checkout.
3. Delivery Times
- The typical delivery time is between 30 to 90 minutes, depending on your location and the order volume.
- Preparation time is approximately 30 minutes, and delivery time is between 30 to 90 minutes based on the distance from our restaurant.
- In case of any delays beyond the estimated time, we will contact you via the phone number you provided to keep you informed.
4. Damage and Responsibility
- We ensure that all meals are carefully packed and handled during delivery. However, any damage to the food or packaging during transit is the responsibility of the restaurant. If you receive a damaged order, please notify us immediately.
5. Order Processing
- Orders are processed as soon as they are placed. You will receive a confirmation email with the details of your order.
- In case of any issues with your order, we will contact you via the provided phone number or email.
6. Food Quality and Safety
- We ensure that all meals are prepared fresh and delivered hot.
- If you have any allergies or dietary restrictions, please mention them when placing the order. While we take precautions, cross-contamination may still occur in shared kitchens.
7. Cancellations and Refunds
- Orders cannot be canceled once the food has been prepared or is out for delivery.
- If you are dissatisfied with your order for any reason, please contact us immediately at [bravoalipk@gmail.com] or call +46 76 303 39 96. We will review your request and resolve the issue, whether through a refund or a replacement.
8. Incorrect or Incomplete Orders
- If you receive an incorrect or incomplete order, please contact us within 30 minutes of delivery. We will arrange for the missing items to be delivered or provide a refund for the missing items.
9. Customer Service
For any inquiries related to your order, delivery, or any other questions, please contact our customer support:
- Email: bravoalipk@gmail.com
- Phone: +46 76 303 39 96
- Operating Hours: Monday – Sunday, 10:30 AM – 22:30 PM
